A range that doesn’t stand still
Our customers are always on the lookout for something new which is why we add new products to our range on a daily basis – to help keep you looking as fresh as your food.
0345 123 2994 – Just one number for all your needs
Rationalise your purchasing and buy ancillary products from us such as janitorials. Not only does this save you time, it helps you easily reach minimum order values for free delivery and achieve your discount targets. We are also happy to order in items that you specifically want so that you can call those in with your regular site orders. Call now on 0345 123 2994.
Unlimited access to advice
We actively encourage our customers to phone and talk to us. Make full use of the advice and information we are happy to give and cut down on the time spent in front of the screen searching the internet for clues.
We deliver Monday-Friday. Orders placed before midday (2pm London) are despatched same-day on a 1-2 day delivery service. As most sites have little storage space this can be of real benefit.
No automatic substitutes
In the unlikely event that we cannot fulfil an item on your order we practise that long forgotten art of picking up the phone and speaking to you. If you are unable to wait until the required item comes into stock then we’ll discuss with you practical alternative options that may suit as an interim. It’s your choice, not ours. We don’t send you any unpleasant surprises.
If you are running a multisite operation you may want to restrict the products ordered by your sites to ensure uniformity or tighter budget control. We are pleased to help our customers assemble their own particular product range and can create illustrated shopping lists which help sites with choice and ordering. Our customer service team of course have access to this information so that they can effectively communicate and guide your sites when they phone us.
We are also pleased to provide monthly reports on site usage or order values to assist head office.
No blanket price increases
You may be surprised to learn that when you receive a new price list from us (approximately once per year) that not all prices have increased. Indeed in May 2013 there was no change to 85% of our product range – and a large proportion of our customers found that none of their regular purchases were effected at all. This is because we only pass on those increases that we can no longer absorb ourselves.
Customers who sign up to our regular newsletter are kept in the loop about great new products as they arrive through our door.
Flexibility in the 24/7 world
We know that you don’t work 9-5 – and neither do we! If you need a delivery, meeting or discussion outside of normal working hours please ask and we will do our best to accommodate this.
Help is at hand
When something goes wrong, we’ll put it right. Your fault, our fault, someone else’s fault – what’s important is that we help you out of a jam. If anyone can, we can.